Return Policy

At Otis Fashion Boutique, we want you to absolutely love every purchase you make with us. However, if something isn’t quite right, we’re here to make your return process simple and stress-free.

30-Day Return Policy

We gladly accept returns within 30 days from the date your order is delivered.
To qualify for a return:

• The item must be unused, unwashed, and unworn.

• All tags, labels, and packaging must be in original condition.

• You must provide a valid order number or proof of purchase.

How to Start a Return

1. Contact Us:
   Email our customer support team at support@otisfashionbtc.com with your order number, item name, and reason for return.

2. Receive Return Instructions:
   Once your request is reviewed, our team will send you detailed instructions and a return address.

3. Ship the Item Back:
   Carefully pack your item and send it to the provided return address. Make sure it’s in the same condition you received it.

Return Shipping Costs

Since we offer Free Shipping on all orders, return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at support@otisfashionbtc.com.
We’ll replace the item or issue a full refund — at no additional cost to you.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable:

• Intimate wear, bodysuits, and lingerie

• Gift cards

• Sale or clearance items

• Customized or personalized pieces

Refunds

Once your returned item is received and inspected, we’ll notify you via email.
If approved, your refund will be issued to your original payment method (Visa, Mastercard, American Express, JCB, or PayPal) within 5–10 business days.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for your desired product.

Need Assistance?

Our team is always happy to help you with any questions about returns or product issues.

📧 Email: support@otisfashionbtc.com
📞 Phone: +1 323-342-9617
🕓 Business Hours: Monday – Friday, 09:00 AM – 07:00 PM
📍 Address: 2714 N Broadway, Los Angeles, CA 90031, United States

✨ Otis Fashion Boutique – Easy Returns, Confident Shopping.