Q1: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You can pay securely using Visa, Mastercard, American Express, JCB, or PayPal.

Q2: How can I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and a link to monitor your shipment in real time.

🚚 Shipping

Q3: What are your shipping options?
A: We offer one simple and convenient method — Free Shipping across the United States!

Q4: How long does delivery take?
A: Orders are processed within 1–3 business days and typically delivered within 5–9 business days, for a total delivery time of 6–12 business days.

Q5: Do you ship internationally?
A: At this time, we only ship within the United States.

💳 Payment

Q6: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, JCB, and PayPal — all processed securely for your peace of mind.

📦 Returns & Refunds

Q7: What is your return policy?
A: We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached.

Q8: When will I receive my refund?
A: Once we receive and inspect your return, your refund will be processed to your original payment method within 5–10 business days.

💬 Customer Support

Q9: How can I contact customer service?
A: You can reach our friendly support team by:
📧 Email: support@otisfashionbtc.com
📞 Phone: +1 323-342-9617
🕓 Business Hours: Monday – Friday, 09:00 AM – 07:00 PM