FAQ's
| Question | Answer |
|---|---|
| Where is Otis Fashion Boutique located? | We are based in Los Angeles, California, United States. Our address is 2714 N Broadway, Los Angeles, CA 90031. |
| Do you ship internationally? | No. At this time, we only ship within the United States. |
| Is shipping really free? | Yes! We offer Free Shipping on all U.S. orders with no minimum purchase required. |
| How long does order processing take? | Orders are processed within 1–3 business days (Monday–Friday). |
| What is your order cut-off time? | Orders placed before 05:00 PM (PST) are processed the same business day. Orders placed after this time are processed the next business day. |
| How long does delivery take? | Shipping transit takes 5–9 business days. Total delivery time is approximately 6–12 business days. |
| How can I track my order? | Once your order ships, you will receive a tracking number via email. You can use it to track your shipment online. |
| What payment methods do you accept? | We accept Visa, Mastercard, American Express and JCB |
| Is my payment information secure? | Yes. All transactions are encrypted and processed through secure payment gateways to protect your information. |
| What is your return policy? | We offer a 30-day return policy from the date of delivery. Items must be unused, unworn, and in original condition. |
| How do I request a return? | Please contact us at support@otisfashionbtc.com with your order number, and our support team will guide you through the process. |
| Can I cancel or change my order? | Orders can only be changed or canceled before they are processed. Please contact us as soon as possible after placing your order. |
| What if I receive a damaged or incorrect item? | If your order arrives damaged or incorrect, contact us immediately with photos, and we will resolve the issue promptly. |
| How can I contact customer support? | You can reach us by phone at +1 323-691-6049 or email support@otisfashionbtc.com during business hours. |
| What are your customer support hours? | Monday – Friday, 09:00 AM – 07:00 PM (PST). |
Feel free to reach out to us through any of the methods below. We aim to respond to all inquiries as quickly as possible during business hours.
📞 Phone: +1 323-691-6049
📧 Email: support@otisfashionbtc.com
