| Ordering |
What is the order cut-off time? |
Our daily cut-off time is 05:00 pm (PST). Orders placed after this time will begin processing the following business day. |
| Shipping |
Where do you ship? |
We currently ship exclusively within the United States. |
| Shipping |
How much does shipping cost? |
Shipping is 100% Free on all orders. We use our standard "Free Shipping" method for every delivery. |
| Delivery |
How long will it take to get my order? |
Total delivery takes 6–12 business days. This includes 1–3 days for handling and 5–9 days for transit. |
| Payment |
What payment methods do you accept? |
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Major Credit Cards: Visa, Mastercard, American Express, and Discover.
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International & Specialized Cards: JCB and Diners Club.
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Debit Options: Maestro and Visa Electron.
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| Returns |
What is your return policy? |
We offer a 30-day return policy. If you are not satisfied with your purchase, you have 30 days from receipt to initiate a return. |
| Contact |
How can I reach customer support? |
You can email us at support@otisfashionbtc.com or call us at +1 323-342-9617. |
| Location |
Where is your business located? |
Our physical boutique is located at 2714 North Broadway, Los Angeles, CA 90031, United States. |
