At Otis Fashion Boutique, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident with every purchase. If for any reason you’re not completely satisfied, we’re here to make it right.

---

30-Day Return & Refund Guarantee

We gladly accept returns and refunds within 30 days from the date of delivery.
To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in its original condition.

• All tags, labels, and original packaging must be intact.

• Proof of purchase (such as an order confirmation or receipt) is required.

---

Non-Returnable/Non-Refundable Items

Certain items cannot be returned or refunded, including:

• Sale or clearance items

• Gift cards

• Intimate wear, lingerie, or bodysuits (for hygiene reasons)

• Customized or personalized items

---

How to Request a Refund

1. Contact Us:
   Email us at support@otisfashionbtc.com within 30 days of receiving your order.

2. Provide Details:
   Include your order number, the item(s) you wish to return, and the reason for the return.

3. Receive Return Instructions:
   Our support team will review your request and send return instructions within 1–2 business days.

4. Ship the Item Back:
   Once approved, return the item to the address provided by our team. Please ensure the package is securely sealed.

---

Refund Process

• Once your return is received and inspected, we’ll send you an email notification.

• If approved, your refund will be processed to your original payment method (Visa, Mastercard, American Express, JCB, or PayPal) within 5–10 business days.

• Shipping costs are non-refundable, but since we offer Free Shipping, there are no additional fees deducted from your refund.

---

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@otisfashionbtc.com.
We will arrange a free replacement or full refund — no extra cost to you.

---

Late or Missing Refunds

If you haven’t received your refund yet:

1. Double-check your bank account or PayPal account.

2. Contact your credit card company; it may take some time before the refund is officially posted.

3. If you’ve done all of this and still haven’t received your refund, please reach out to us at support@otisfashionbtc.com.

---

Need Help?

Our friendly customer support team is always here to assist you.
📧 Email: support@otisfashionbtc.com
📞 Phone: +1 323-342-9617
🕓 Business Hours: Monday – Friday, 09:00 AM – 07:00 PM

---

✨ Otis Fashion Boutique – Where Style Meets Confidence. Shop with peace of mind!