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Once your order has shipped, you will receive an email from us with a link to track your order.
You can also enter the order name and your email in the box below to get the status of your shipment.

Order number
Your email

If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.

Tracking FAQ

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use it to monitor your package online.

How long does it take for tracking information to appear?

Tracking info usually updates within 24–48 hours after your order has been shipped.

What should I do if my tracking shows a delay or my order is lost?

Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, complete the form below.

Feel free to reach out to us through any of the methods below. We aim to respond to all inquiries as quickly as possible during business hours.

📞 Phone: +1 323-691-6049
📧 Email: support@otisfashionbtc.com

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