Refund policy

At Otis Fashion Boutique, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of clothing we are here to help with a straightforward return and refund process.

1. 30-Day Return Policy

You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it (unworn, unwashed, and unused).

  • All original tags and packaging must be intact.

  • You must provide the receipt or proof of purchase (order confirmation email).

3. How to Start a Return

To initiate a return, please contact us at support@otisfashionbtc.com.

  1. Provide your Order Number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Please note that items sent back to us without first requesting a return will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at +1 323-342-9617. we will evaluate the issue and make it right at no additional cost to you.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method (Visa, Mastercard, etc.) within 10 business days.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Return Shipping Costs

  • Faulty/Damaged Products: If the return is due to our error (defective or wrong item), Otis Fashion Boutique will cover the return shipping costs.

  • Customer Remorse: If you changed your mind or ordered the wrong size/color, the customer will be responsible for paying the actual cost of return shipping.

7. Restocking Fee

We do not charge any restocking fees.

Contact Information

For any questions regarding returns or refunds, please contact our Los Angeles support team:

  • Trade Name: Otis Fashion Boutique

  • Support Email: support@otisfashionbtc.com

  • Support Phone: +1 323-342-9617

  • Physical Address: 2714 North Broadway, Los Angeles, CA 90031, United Kingdom

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)